Lexter Ljuddesign developed a soundmasking solution for Swedbank. They designed a soundscape to reduce the possibilities of overhearing the costumers’ conversations with the banking staff including private topics. This soundscape is played through narrow soundshowers in the waiting area to make sure it doesn’t disrupt or annoy the staff.
In the interview at the ISA2019 award show the team explained how their solution is masking human speech while also providing a relaxing atmosphere.